Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may require 2-4 weeks for white-glove delivery, depending on your location.
Do you offer a warranty on your home products?
Yes, all Fellow products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Fellow account to view real-time updates on your shipment.
Are your materials sustainably sourced?
Sustainability is core to Fellow. We prioritize FSC-certified woods, recycled textiles, and ethical manufacturing processes to ensure your home is as green as it is beautiful.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger purchases.