Returns & Exchanges
At Fellow, we want you to love every brew, which is why we offer a 30-day return window for all products in their original packaging. Whether it's a kettle or a grinder, we are committed to ensuring your home cafe setup is exactly as you envisioned.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be generated for you to download and print at home.
Pack Your Items
Securely place the items in their original Fellow packaging and ensure all components and manuals are included before sealing the box.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund will be processed to your original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing